Returns & complaints

If you believe that the product you purchased does not conform or was damaged during delivery, you have the right to file a complaint in accordance with the Consumer Protection Act of the Republic of Serbia.

You can file a complaint by sending a request to [email protected] or via direct message to our Instagram profile @eridanbeauty, with:

• the order number,
• a description of the problem,
• photos of the product (if applicable).

We will respond to your request within the statutory deadline and inform you in good time about how the complaint will be resolved.

For hygiene reasons, complaints cannot be accepted for products that have been opened and used, except where the product is defective or non-conforming.

If you notice that the parcel is physically damaged on receipt, please contact us before opening the product.